Whatever has brought you here — a payment question, a technical hiccup, or something that simply doesn't feel right — we want to hear from you directly. There is a real team behind Galleon, and the people who read your messages are authorised to act on them, not just log them.

What to include when you write to us

The single most useful thing you can do is give us enough detail to resolve your issue in one exchange. Let us know your registered username or the email address on your account, describe what happened and when, and — if it relates to a payment — include the transaction reference if you have it. You do not need to write an essay; a clear, factual summary is all we need. The more specific you are, the less likely we are to come back asking follow-up questions before we can help.

Once your message reaches us, it is read by a member of the support team who has the authority to investigate account matters, review transactions, apply adjustments where they are warranted, and escalate anything that requires a senior decision. Nothing sits in a queue unread.

Responsible gambling and account controls

If you are writing to us about deposit limits, a cooling-off period, or self-exclusion, we treat those requests with priority. We understand that reaching out about these things can take some courage, and we will not put obstacles in your way. Tell us clearly what you need — a limit set or reduced, a short break, or a longer self-exclusion — and we will action it without delay. These requests are not routed through a general queue; they go directly to the team member responsible for player protection.

If your concern is more serious and you feel a standard support reply has not resolved it, you have the right to raise a formal complaint. Let us know explicitly that you wish to do so, and your case will be escalated beyond the first-line team for a full review. Should that process not reach a conclusion you consider fair, you are entitled to refer the matter to the relevant external body under our licence with the Anjouan Gaming Authority.

One thing we will never do: we will never ask you for your password, your full card number, or any security credential via email or chat. If you ever receive a message claiming to be from us and asking for that kind of information, do not respond to it — contact us through the channels listed on this page and let us know immediately.

Players based in the United Kingdom are fully supported and welcome to contact us about any aspect of their account. Use the contact details elsewhere on this page to reach us, and we will get back to you as straightforwardly as we can.